Service Manager – Dubai, United Arab Emirates

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  • Post Date: December 3, 2020
  • Applications 0
  • Views 82
Job Overview

Job Title: Service Manager

Work Location: Dubai, United Arab Emirates

Requirements:

  • Should have atleast 5 years’ experience with Call Center.
  • Team handling experience is a must
  • Worked on CRM or similar tools.
  • Excellent communication in English and Arabic will be an advantage

Roles and Responsibilities

  • Managing the Customer Calls / visits (if any).
  • Following the customer service guidelines and procedures.
  • Coordinating with the call center team and managing if there is any issue.
  • Coordinating with the sales team
  • Conducting training and meeting with the sales team
  • Coordinating with the IT team, in case of any servers’ issues.
  • Development and updating customer service records.
  • Coordinating with customers, and updating them about the new versions of the application if any, and managing the queries.
  • Providing training to all the sales employees, and ensuring the client / merchant engagement is scheduled and is fruitful.
  • Tracking all the CRM entries.

NOTE: ONLY QUALIFIED AND SHORTLISTED CANDIDATES WILL BE CONTACTED

Please send your CV to hiring@accelhrc.com

Job Detail
  • Career LevelManager / Senior Manager
  • Experience5+ Years
  • GenderAny
  • INDUSTRYIT Services
  • QualificationBachelor Degree
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