Quality Analyst- Dubai, United Arab Emirates

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  • Post Date: November 16, 2020
  • Applications 0
  • Views 259
Job Overview

Job Title: Quality Analyst

Work Location: Dubai, United Arab Emirates

Salary Budge : AED 6000-7000

Requirements:

  • BPO with prior experience in the same industry

Key Responsibilities:

  • Participates in design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to site management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Performs monitors of customer care email responses.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for call center staff.
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review.

NOTE: ONLY SHORTLISTD CANDIDATES WILL BE CONTACTED.

Please send your CV to Maahir@maahirhr.com

Job Detail
  • GenderAny
  • QualificationBachelor Degree
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